General Help

Messenger

Messenger is Kannu's direct messaging system. The Messenger allows you to communicate privately with another user, or multiple users at once to form a group.

Start a conversation

To start a new conversation, click the plus icon, and type out the user(s) you want to message in the message window on the right. You can search by name or email address. NOTE: If you’d like to hide your name from search results, you can do so in your Account Settings.

Find a conversation

If you need to look up an old conversation, scroll through the left menu, or use the search bar to find names or content.

Send a file

You can send a file to any user by clicking the paper clip underneath the message, or if it's an image, you can embed it inline by clicking the picture icon next to it.

Add/Remove someone from a conversation

Click the overflow menu in the upper right (or next to the conversation tab), and click "View Participants." From there you can add/remove users to any conversation, or start a private conversation with one.

Block a User

We hope it never comes up, but if you need to block a user, use the overflow menu, or "View Participants" if it's a group conversation.

Privacy Settings

By default, users will be able to search and message anyone on the platform, but they'll also have control over whether their own account is discoverable. This can be done via the Account Settings page.